the user name or password is incorrect

A place to report bugs you find in Builder and Megunolink.
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jan
Posts: 1
Joined: Thu Oct 24, 2019 10:59 am

Thu Oct 24, 2019 11:08 am

Hello Meguno Link Team,
i dont exaxtly know if this is a bug, or if i do something wrong.
When i try to log data to a file i am getting the error "the user name or password is incorrect", or the programm crashes.
This only appears on our windows 10 pc. On an older Windows 7 system everything works very well.
I have activated both installs with the commercial license and everything seems to be fine.
I added a screenshot with the shown error.
Best regards, Jan.
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Paul
Posts: 17
Joined: Wed Jun 10, 2015 10:35 pm

Sat Oct 26, 2019 5:17 am

Hi Jan,

That is a puzzling error message. My guess is that there is a problem with the path you selected for saving the log file. Could you tell us the path please?

If your log file is on a network drive then MegunoLink will not have the credentials to connect. You'd need to make sure you can see the destination using Windows Explorer before starting logging with MegunoLink.

Kind regards
Paul
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