Unable to update sources

Support forum for Builder.
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kyle_jones
Posts: 1
Joined: Wed Aug 14, 2019 7:10 pm

Wed Aug 14, 2019 7:16 pm

Hello,

While using Builder, I got to the step where you have to check for updates in the update sources window. When I click that button, nothing happens and Builder still shows 'Installer stub exists' as false. This prevents me from building the installer. I have tried two different methods of connecting to the internet so I don't think there is a problem there. Anyone encountered this or know what might be causing this issue?

Thanks
philr
Posts: 279
Joined: Mon May 26, 2014 10:58 am

Tue Aug 27, 2019 8:07 am

This turned out to be an issue on a specific machine. Its most likely a firewall or security policy which meant Builder could not access the internet.

Cheers
Phil
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