Malwarebytes is flagging your new update download as malware

Support forum for MegunoLink
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JohnM
Posts: 8
Joined: Sat Jun 10, 2023 4:14 pm

Sat Jul 08, 2023 1:34 pm

This morning, Malwarebytes is identifying your new software update as malware. They are using some new AI based detection method that has identified the following file as zero day malware. I installed this update yesterday 7-7-23.

C:\Users\johnw\AppData\Local\Number Eight Innovation\MegunoLink\MegunoLink.msi.

They want me to quarantine the file. I have not done that yet, as I am not sure what the consequences are. I am using Megunolink quite heavily right now and don't want to mess things up.

What is going on?

John
philr
Posts: 460
Joined: Mon May 26, 2014 10:58 am

Sun Jul 16, 2023 1:44 am

Hi John, usually this is because they rely on some kind of consensus mechanism to decide a file is fine. So when we issue an update it can trigger for a while until eventually they decide its fine. Its a pain! Best you can do is check in here and make sure you download the update via the mechanism in the application or via our website directly.

Cheers
Phil
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